A long time ago I did a four-day project management course at the Graduate School of Business in Cape Town. At the time I was on the staff at a large news website, and working with technical teams in various aspects of changing or launching websites. Project management was happening all around me.
These days, I am project managing the production of a book for a local publisher, and glad of the skills I have gained over the years.
Some projects are obviously much more complicated than others: the construction of an office block is a lot more work than the construction of a small garden shed. But the same principles underpin all of them.
Project management is a big field, and I absolutely do not pretend to be an expert. However, there are some fundamentals that might be a useful starting point for anyone who is about to take on project management for the first time
1. There are three key strands in any project: time, money and scope (the size of the project, and how many features it has). They all add up to quality (or lack of it). A project manager needs to keep an eye on all three elements, and understand which of them takes priority in any given project. If it doesn’t matter when the garden shed is finished and ready for occupation by the wheelbarrows, then you can take a relaxed view when the client decides they want the garden shed to be a double-storey. If budget is the most important factor, then you must keep the scope rigidly in check so as not to increase the cost. Project management is essentially a balancing act aimed at an end result that is a quality-driven as possible.
2. Relationships are key. Conflict or poor communication can derail a project faster than any other factor, so the project manager needs to make sure that all parties are equally respected, valued and kept informed of all the things that affect them. The person who is expected to lay the foundation for the garden shed needs to know what day it must happen – and should feel that they are an integral part of creating the whole.
3. Keeping track of all the elements is next on the list. Whether it’s a complex spreadsheet or a battered notebook, there must be one central place where all the strands are held together, and a calendar (physical or digital) with all the milestones noted. All this documentation needs to be maintained and changed as things go along.
4. Understand that something will go wrong. Add in time to allow for things going wrong. If you think it will take two weeks, assume that it will actually take three weeks. Seriously – there is no getting around this. Unexpected things will happen, and your plan will change.